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VP Operations

Position: VP Operations

Location: Port Chester, NY

Position Reports to: Co- Founder/ SVP of Customer Experience  


We are a 70 year old family business that prides itself on delivering a world class customer experience and product. We have revolutionized the custom window treatment industry by simplifying and stylizing a traditionally complicated and expensive purchase.  We are growing quickly and expanding aggressively: 50+ showrooms across the country, a state of the art e-commerce website and a beautiful yearly design inspiration book. But with all this exciting growth, our core values and principles have not changed.  We still handcraft every product right here in the USA and we still treat each and every customer with the greatest appreciation and professionalism.  These are our guiding principles and the backbone of our company – they will always remain true.


We set out to create a company culture that is enjoyable, rewarding, and where there is continuous upward mobility and growth opportunity.  If you work hard, give the company your all, use good judgment, and have a positive attitude – then the sky is the limit.  In return, there are numerous perks and benefits including:

  • Full time highly competitive salary
  • Cover 80% of health insurance premiums for each employee
  • 401k Available and we match up to 4% of your contributions
  • $100k Life Insurance & Short Term Disability Coverage provided at no charge
  • Partake in many charities and local events
  • And many more…..


The Shade Store is looking to bring on a dynamic Operations expert to join our growing Headquarter office. You’ll work directly with one of the Founders/ SVP of Customer Experience to assist with project management and day-to-day business operations effecting the customer experience within our expanding headquarter office here in Westchester County, NY. Our company is growing quickly so this will be a dynamic, evolving role and an excellent opportunity to learn a lot and make meaningful contributions in a short time. We need someone who has proven experience in Operations within a high growth company or brand. You will need to move faster than the speed of business – and keep cool under pressure while maintaining a positive and upbeat attitude.


  • Assist Co- Founder/SVP of Customer Experience in identifying business process improvement methods that adhere to overall company strategy and values
  • Act as a point of contact to Co- Founder/SVP of Customer Experience, Internal Sales Department, Customer Care, Measure & Install, Production and Technology teams to drive all operations based projects that ultimately help improve customer experience pre and post-sale
  • An ideal candidate should innately understand the needs of our customers, external business partners, and internal departments to identify key issues and propose scalable solutions/best practices
  • Lead all project organization to ensure requirements and project deliverables are clearly communicated, understood and executed by necessary departments
  • Provide weekly project management updates regarding project timelines, setbacks and defining project needs
  • Simplify complex issues into more attainable company goals and objectives
  • Liaise with the Technology team on developing requirements for Post Sale Customer Care reporting needed  
  • Be willing to be a vocal leader by thinking strategically and proactively sharing information with other team members/owners in order to continuously improve our world class customer experience
  • Perform other special or ad-hoc projects when required
  • Willingness to assist with the changing business needs across the organization


  • Bachelor's degree with a concentration in Business or related field
  • 6+ years of Operations experience within the retail industry
  • Strong understanding of project management, process improvement, workflow and infrastructure
  • Customer-centric mindset – proven success with personalizing the connection with clients
  • High level of adaptability and the ability to shift direction quickly
  • Entrepreneurial outlook with a solution based approach
  • Strong communication skills – both verbal and written
  • Microsoft suite champion, especially Excel
  • Strong administrative skillset
  • Calm demeanor and ability to stay cool when under pressure
  • Willing to work a flexible schedule
  • Attention to detail and high level of organization is a must

If you're looking to be part of a growing family of enthusiastic and hard-working individuals, we'd love to hear from you!

We invite you to visit our website to apply:

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