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Scheduling Coordinator

Position: Scheduling Coordinator

Location: Santa Monica- California

Position Reports to: VP of Operations  

ABOUT THE SHADE STORE®

We are a 70 year old family business that prides itself on delivering a world class customer experience and product. We have revolutionized the custom window treatment industry by simplifying and stylizing a traditionally complicated and expensive purchase.  We are growing quickly and expanding aggressively: 50+ showrooms across the country, a state of the art e-commerce website and a beautiful yearly design inspiration book. But with all this exciting growth, our core values and principles have not changed.  We still handcraft every product right here in the USA and we still treat each and every customer with the greatest appreciation and professionalism.  These are our guiding principles and the backbone of our company – they will always remain true.

WHY WORK AT THE SHADE STORE®

We set out to create a company culture that is enjoyable, rewarding, and where there is continuous upward mobility and growth opportunity.  If you work hard, give the company your all, use good judgment, and have a positive attitude – then the sky is the limit.  In return, there are numerous perks and benefits including:

  • Full time highly competitive salary
  • Cover 80% of health insurance premiums for each employee
  • 401k Available and we match up to 4% of your contributions
  • $100k Life Insurance & Short Term Disability Coverage provided at no charge
  • Partake in many charities and local events
  • And many more…..

The Shade Store is growing and opportunities abound! We’re currently accepting resumes for candidates to join our world-class West Coast team at our new office in Santa Monica, CA. Ideal candidates will have experience in Sales/Customer Service and ideally a working knowledge of interior design – trends, magazines, luxury home brands, etc. This position is based out of our Santa Monica, CA Headquarters office.

THE POSITION: Scheduling Coordinator

What does a Scheduling Coordinator do? They assist our customers with their measure and install appointment scheduling ensuring an excellent customer experience, one window at a time.

  • Schedule our California-based fleet of Measure & Install professionals for appointments with existing and prospective customers of The Shade Store
  • Take inbound calls & emails from customers
  • Make outbound calls & emails to all customers who have expressed interest in your territory
  • When scheduling, create the most efficient routes possible each day and distribute daily schedules to our M&I Pros
  • Provide customers with real time appointment status updates / schedule changes
  • Handle all customer conversations with the highest level of courtesy and professionalism, regardless of the situation

WHAT WE’RE LOOKING FOR: 

  • Stellar people skills -- working with high-end retail clientele, interior designers and team
  • Positive attitude and loves helping achieve a solution for customers
  • Incredible problem solver, it’s what you do
  • Impeccable phone manner and written communication abilities
  • Ability to work within a team environment as well as autonomously
  • College degree or equivalent working experience

If you're looking to be part of a growing family of enthusiastic and hard-working individuals, we'd love to hear from you!

ABOUT US: The Shade Store is the evolution and culmination of over 60 years of experience in the custom window treatment industry. With an emphasis on couture quality, impeccable style, fabulous selection, and affordable prices, our products have long resonated with discerning homeowners and design professionals. Visit us at www.theshadestore.com to learn more about our products, our showrooms and our brand.

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