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Administrative Assistant

Position: Administrative Assistant

Position Reports to: Sales/National Showroom Support Manager

Locations: Port Chester, NY

ABOUT THE SHADE STORE®

With over 70 years as a family owned business, we pride ourselves on delivering a world class customer experience and product. We have revolutionized the custom window treatment industry by simplifying and stylizing a traditionally complicated and expensive purchase.  We are growing quickly and expanding aggressively: 55+ showrooms and growing across the country, a state of the art e-commerce website and a beautiful yearly design inspiration book. But with all this exciting growth, our core values and principles have not changed.  We still handcraft every product right here in the USA and we still treat each and every customer with the greatest appreciation and professionalism.  These are our guiding principles and the backbone of our company – they will always remain true. 

WHY WORK AT THE SHADE STORE®

We set out to create a company culture that is enjoyable, rewarding, and where there is continuous upward mobility and growth opportunity. If you work hard, give the company your all, use good judgment, and have a positive attitude – then the sky is the limit. In return, there are numerous perks and benefits including:

  • Full time highly competitive compensation structure
  • Paid Time Off
  • Medical Benefits
  • 401k Available and we match up to 4% of your contributions
  • $100k Life Insurance & Short Term Disability Coverage provided at no charge
  • Partake in many charities and local events

THE POSITION: Administrative Assistant

Our growing company is looking to add an enthusiastic Administrative Assistant to our nationwide customer support/sales team here in our corporate Westchester County headquarters.

You will work with a great, collaborative, supportive team, and alongside ownership. You’ll have the opportunity to learn the business, truly help customers, and have your ideas heard and acted upon on how we can continue to improve.

RESPONSIBILITIES:

  • Support our Sales and National Showroom Support Management in delivering a world class customer experience through email, phone and internal communication
  • Learn products to field and forward technical questions to support teams
  • Manage the calendars for multiple sales managers using Outlook
  • Work on special reporting projects as assigned
  • Track sales leads for Design Consultants nationally
  • Creatively and professionally respond to customer inquiries via Yelp, HOUZZ and TSS website
  • Coordinate and organize team meetings including team preparation and conference room reservations
  • Draft and distribute sales communication to necessary internal departments and showroom wide
  • Filter and channel all department emails and voicemails to necessary recipients including product updates, quality assurance, sales related updates and any in house communication
  • Collaborate with immediate teams, other departments, attend monthly/quarterly company update meetings and propose ways to implement positive change within the department
  • Create and prepare sales reports in excel and google docs
  • Assist with payment processing

QUALIFICATIONS:

  • Bachelor’s degree
  • Minimum of 2 years’ experience in an administrative function preferred
  • Superb communication skills – both verbal and written
  • Demonstrated ability to provide the highest level of customer service to internal and external customers
  • Ability to work in a fast paced environment but remain calm when under pressure
  • Must be tech savvy; proficient in MS Outlook, Word, Excel with the ability to learn additional programs as needed
  • Attention to detail and ability to prioritize projects while juggling multiple tasks

If you're looking to be part of a growing family of enthusiastic and hard-working individuals, we'd love to hear from you!

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